Order & Delivery
How do I order a product?
- Choose your favorite product(s) and add them to your shopping cart.
- Go to the checkout and log in, create an account or order easily as a guest.
- Enter your delivery address.
- Choose your payment method and complete your order.
When will I receive my order?
If you place an order on working days (Mon/Fri) before 23:00, it will be delivered the next day (BE+1).
Please note that during holidays and other peak times of the year, the delivery service may not always be able to deliver on time due to high demand.
Do I pay shipping costs?
In the Netherlands we do not charge shipping costs above €30.
What is the status of my order?
Once you have placed your order, you will immediately receive an email confirmation with an overview of your purchase.
Is your package on its way? We'll send you a shipping confirmation with a handy Track & Trace code . This allows you to track your order's progress via the PostNL website.
Do you have an account with us? Then you can always check the status of your order via your personal account page .
Can I cancel my order?
Want to cancel your order but haven't received a shipping confirmation yet? Please contact our customer service as soon as possible. In some cases, we can still stop the order.
Have you already received a shipping confirmation? Then your package is already on its way and we can't stop it. Don't worry: you can, of course , return the product after receiving it.